Last updated: May 2025

Welcome to Stitch & Canvas. Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

1. Information We Collect

1.1. Information You Provide

  • Order & Account Data: Name, email address, shipping & billing address, phone number.
  • Payment Details: We never store your full credit‑card data on our servers—payments are processed securely through PayPal (or other payment gateways).
  • Customer Service: Any messages, returns/exchanges requests, or survey responses you submit.

1.2. Automatically Collected Information

  • Device & Usage Data: IP address, browser type/version, device identifiers, pages visited, time & date of access.
  • Cookies & Similar Technologies: We use cookies (including third‑party cookies) to remember preferences, enable cart functionality, analyze site traffic with Google Analytics, and personalize your experience.

2. How We Use Your Information

  • Order Fulfillment: Process and ship your orders, send order confirmations and updates.
  • Customer Support: Respond to inquiries, handle returns/exchanges, improve service.
  • Site Improvement & Analytics: Analyze usage patterns to optimize site design, performance, and content.
  • Marketing & Communication: With your consent, send newsletters, promotions, and product recommendations. You may opt out at any time (see Section 6).
  • Legal & Safety: Comply with legal obligations, prevent fraud, ensure security.

3. Sharing Your Information

We may share your data with:

  • Service Providers: Shipping carriers, payment processors (PayPal), email platforms, analytics providers.
  • Legal Authorities: When required by law or to protect rights and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you).

We do not sell or rent your personal data to third parties.

4. Cookies & Tracking Technologies

  • Essential Cookies: Enable core functionality (e.g., login, shopping cart).
  • Performance & Analytics Cookies: Help us understand site usage (Google Analytics).
  • Marketing Cookies: Track visitor behavior to deliver relevant ads (you can opt out via your browser settings or our cookie banner).

5. Data Security & Retention

  • We employ industry‑standard safeguards (SSL encryption, secure servers) to protect your data.
  • We retain order and account information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes—typically 3–5 years.

6. Your Rights & Choices

  • Access & Correction: You can view or update your account information by logging in or contacting help@stitchandcanvas.online.
  • Data Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Marketing Opt‑Out: Click “unsubscribe” in any marketing email or email us at help@stitchandcanvas.online.
  • Cookie Preferences: Adjust or disable cookies in your browser settings (may affect site functionality).

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors. If you believe we have inadvertently collected information about a child under 13, please contact us to have it deleted.

8. Changes to This Policy

We may update this policy periodically. When we do, we’ll revise the “Last updated” date above and, if changes are significant, notify you by email or via a banner on our site.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

Thank you for trusting Stitch & Canvas with your personal information. We’re committed to keeping it safe.